Can I get a freshly brewed cup of customer engagement? Here you go, a cup of Artificial Intelligence to master your engagement strategy! Chatbots are a part of our daily lives. About 70% of service interactions are now AI-based. Meaning a person interacts with AI-based chatbots, voice, and text every minute.
Typically, a chatbot greets users, answers frequently asked questions, and interacts during an event. Starbucks has always been an alpha in customer communications making no tables unturned to deliver superior customer engagement. They have recently started an app where customers can come in and order coffee via voice, which means that the AI supports natural language. Not only that, but they can also place their order for pick up and book their table reservations.
Now one may ask what the outcome of such measures for customer engagement is. A customer on interaction with a chatbot develops a familiarity with the brand; being able to communicate in natural language conversationally helps customers order their cup of coffee with minimal effort.
What can you do with a chatbot?
With a chatbot, a cafe can attract customers, increase repeat business, advertise special or limited-time promotions, and generate leads for events. Moreover, they can manage all these revenue-generating activities on autopilot. A chatbot is also a great way to improve guest interactions and engage with them over a platform they find convenient and easy to use.
- Run promotional activities
We are in the realm of “Conversational Economy.” Chatbots are creating waves in many industries all over the world. The service industry has also benefitted from chatbots for customer service. With an automated chat or voice assistant, restaurants can take online orders, make personalized recommendations, and answer questions to build customer engagement. They can also run promotional activities and offer coupons and discount codes without human interactions for existing and new customers, which would have been done previously by painstakingly going through register logs or even neglected.
- Simplify feedback management
One can simplify and speed up table service and takeaways, minimizing wait times and customer frustration. Another way a café can use a chatbot is through feedback collection to gather information about services and improve service delivery.
- Speed up order processing
Chatbots can help speed up order processing to minimize wait times for the order to be delivered. Once an order is placed, periodic updates about the order status can be sent to users. Customer service has a lot to do with staying connected; they appreciate having to know what is happening.
As easy as 1 2 3!
Customers appreciate restaurant chatbots with an interactive, easy-to-use interface, customized images, and simple conversational flow. Talkk is just the right platform for the same. You can build an AI-powered, fully automated, customized, multi-functional chatbot in just a few minutes with zero manual effort or coding. With this no-code, plug-and-play platform, you can build a customized, automated chat or voice assistant in under 30 minutes.